📚New article: How to create an outsourcing call center20.05.2024 15:31
Blog link This guide will give you everything you need to create a contact center that works for you.
What does an outsourced call center do?
What is needed to create a call center?
Functionality for outsourcing in Oki-Toki;
Useful tips and tricks.
📚 New article: Call filter: how to set up and use to improve reporting17.05.2024 11:52
Need to hide untargeted calls? Use a call filter! Blog link * What is a call filter and why is it needed; * Quick setup guide; * Applying a filter in call center reporting.
📚New article: How to set up automatic customer calls by a robot?18.04.2024 11:05
Step-by-step instructions for setting up an auto-call in Oki-Toki.
How not to lose a client even before connecting with an agent;
Why agents miss calls;
How unanswered calls affect the call center;
How to calculate the percentage of missed calls;
Useful features of Oki-Toki.
If you are invited to work in a call center, you do not need to register here. Wait for the invitation letter from your employer. It’s probably still on its way and will be with you shortly.
Blog link
This guide will give you everything you need to create a contact center that works for you.