Examples of evaluation sheets on three groups of criteria:
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How to support agents after challenging conversations with customers: tips and recommendations.
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Effective communication techniques and useful tips for agents:
* Why does silence occur in dialogue?
* Why put a client on "hold";
* How to stay calm when you don't know the answer;
* How to resume a conversation if the client is silent;
* The client is in a bad mood: how to maintain a conversation;
* How not to lose a client during a technical failure.
Step-by-step instructions for setting up an auto-call in Oki-Toki.
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