Step-by-step instructions for setting up an auto-call in Oki-Toki.

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• What is an auto-call;
• How to make customer calls correctly;
• How to set up auto-call in Oki-Toki;
• How to add numbers: import contacts; 
• How to set up auto-call of clients by a robot;
• Reporting.

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• How not to lose a client even before connecting with an agent;
• Why agents miss calls;
• How unanswered calls affect the call center;
• How to calculate the percentage of missed calls;
• Useful features of Oki-Toki.

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• How to evaluate an agent's performance?
• How to prepare an inspection plan and create a scorecard?
• Which calls to choose for evaluation?
• Evaluation reports in Oki-Toki.

Examples of evaluation sheets on three groups of criteria:

• Interaction with the subscriber;
• Call content, sales skills;
• Project specifics.